If you are experiencing an issue with your Family Playlist, please contact our support team by chat, telephone, or email.


  • Click the chat icon at the bottom of the page to begin chatting with our customer support team. 

TELEPHONE 844-955-HELP (844-955-4357) 

  • Call our toll-free support number to speak with a member of our customer support team.
  • Our business hours are 9:30am - 5:30pm, Monday through Friday. 
  • If calling outside of business hours, please leave a message with the following information.
    • Name
    • Phone Number
    • Brief description of the issue